Return & Exchange Policy
Our policies are designed to ensure fairness, hygiene, and customer satisfaction
At JIVANZ, we take pride in delivering premium-quality perfumes. Due to the nature of fragrance products, our return and refund policies are carefully structured to maintain hygiene and authenticity.
Returns & Exchanges
- Perfumes once opened or used cannot be returned or exchanged due to hygiene and safety reasons.
- Returns are accepted only if the product is damaged, leaked, or incorrect at the time of delivery.
- Any issue must be reported within 48 hours of delivery, along with clear images or an unboxing video.
Eligibility for Return
A return or exchange will be considered only if:
- The product is unused and in its original packaging
- The seal is intact
- The issue is verified by our support team
Non-Returnable Items
- Opened or used perfumes
- Products purchased during clearance or special offers (unless damaged)
- Free gifts or promotional items
Exchange Process
- Once approved, a replacement product will be shipped at no additional cost.
- Exchanges are subject to product availability.
